Frequently Asked Questions
Welcome to UnisourceDirect general questions and answers page. Here, you can find general questions about product offering and the order process. These questions and answers came from customers just like you. We hope you find them helpful and informative. Should you have any further questions, please consult our Contact Us page.
Unisource Direct FAQs
Is there a minimum purchase amount required?
Most of our products do not require a minimum purchase. There are a few items that are shipped in bundles where minimum purchase amount is required, the amount required will be specified when you add your product to your cart. If you need specific amounts go to Contact Us page to speak with Customer Assistance.
How can I purchase large or custom sized orders?
While other distributors charge their materials through fixed quantities, UnisourceDirect.com allows their customers to customize orders to fulfill their requirements. To request a customizable order, simply just give us a call.
Can I purchase products marked for Institutional and Industrial Customers only?
Institutional and Industrial Customers are defined as those that sell and use chemical and other products for commercial, institutional, professional, educational and/or industrial purposes as opposed to being sold or used for personal, family or household purposes. By purchasing these items you acknowledge that you are aquiring the chemicals for institutional and industrial use only.
How can I get MSDS Sheets for your products that have them?
All Items with the MSDS icon have a link directly to our MSDS retrieval system. Click on the icon to retrieve the sheet. Alternately, youmay access our entire MSDS data base by click on this link:
http://www.unisourcelink.com/msds/index.asp
How do I apply for Tax Exempt status?
Unisource is required to collect tax for all states we ship to. If you qualify for tax exemption, please
See My Account. You will have to log into your account or create an account to apply for tax exempt status. For more information,
click here.
What is your return policy?
Please click here for our
returns policy.
Where will you ship to?
At this time, UnisourceDirect can only ship to the continental United States.
This excludes Alaska, Hawaii and Puerto Rico. Canadian visitors should inquire at
www.unisource.ca
Can I talk to someone for help?
Of course! To speak with customer assistance, call 1-866-993-0186.
Our customer service hours are 8:00 AM to 5:30 PM Eastern, Monday through Friday.